Return, Warranty & Shipping Policy — Bobcat Equipment

Policies

Return, Warranty & Delivery

Everything you need to know before and after your purchase. Questions? Call us at (601) 516-7255 .

Returns & Refunds

New Bobcat equipment purchased from Dykes Motors may be returned within 30 days of purchase if the unit has not been put into service and is returned in its original condition. A restocking fee may apply.

Equipment that has been used, assembled, or modified cannot be returned unless it arrives with a manufacturer defect verified by our service department. All defective-unit claims must be reported within 7 days of delivery or pickup.

Attachments and implements are eligible for return within 14 days in unused, original condition. Used or installed attachments are not returnable except for manufacturer defects covered under Bobcat's attachment warranty.

To initiate a return, call us at (601) 516-7255 or email info@dykesmotors.com . All returns require prior authorization.

Refunds. Approved refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned equipment. Defective items are refunded in full. For other approved returns, original delivery fees and any applicable restocking fee are non-refundable. Financed purchases are refunded through the lender on the lender's timeline.

Bobcat Factory Warranty

All new Bobcat equipment sold by Dykes Motors is backed by the Bobcat Company factory warranty. As an authorized Bobcat dealer, we process all warranty claims and perform warranty service in-house at our Collins, MS location.

Zero-Turn Mowers

Model Warranty

ZT2000 3-Year / 500-Hour

ZT3000, ZT3500 3-Year / 1,000-Hour

WB700, ZS4000, ZT5000–ZT7000, ZT6000e 3-Year / 2,000-Hour

Tractors & Utility Vehicles

Compact tractors, utility tractors, articulating tractors, and UV34 utility vehicles carry Bobcat's standard factory warranty. Contact us for model-specific warranty terms and coverage details.

Attachments & Implements

All serial-numbered Bobcat attachments carry a 1-year factory warranty against manufacturing defects.

Warranty coverage begins on the date of retail purchase. Claims must be filed through Dykes Motors — bring the unit (or arrange service pickup) and your proof of purchase. We handle all paperwork with Bobcat directly.

Shipping

Most Bobcat equipment is completed by pickup or local delivery (see below). Parts, attachments, and smaller items (compaction equipment, turf tools) are available for freight shipping within the contiguous United States. Shipping cost is quoted before purchase based on weight, size, and destination.

Processing: parts and accessories typically ship in 1–2 business days and arrive in 3–7 business days via a tracked carrier. Large equipment ships by freight on a 7–14 business day timeline. We do not ship to Alaska, Hawaii, or outside the United States.

Delivery & Pickup

Pickup: All equipment can be picked up at our Collins, MS location at 3069 Hwy 49, Collins MS 39428. We'll help load it safely.

Local delivery: We offer local delivery within South Mississippi for large equipment (compact tractors, utility vehicles, zero-turn mowers). Delivery fees and availability depend on location and equipment size — call us for a quote.

Shipping: Smaller items (compaction equipment, turf tools) may be available for freight shipping. Contact us before purchasing for shipping estimates and options to your location.

Delivery timing is typically 1–5 business days after payment confirmation, depending on distance and scheduling.

Service & Parts

As an authorized Bobcat dealer, Dykes Motors stocks and orders genuine Bobcat parts. Our service department handles routine maintenance, warranty repairs, and equipment inspections.

Service hours: Monday–Friday 9AM–6PM, Saturday 9AM–2PM.

Service phone: (601) 516-7255

Privacy & Data Protection

Information we collect. Contact details (name, phone, email, address) you submit through forms, quotes, or financing applications; details about equipment you buy or ask about; and usage data such as pages visited, device and browser type, and IP address, collected through cookies and analytics tools like Google Analytics.

How we use it. To respond to your inquiries and service requests, process transactions, send communications you have opted into, improve our website, run advertising through Google Ads and Meta, and meet legal obligations.

SMS consent. If you give your phone number and check the SMS consent box, you agree to receive texts from Dykes Motors about your inquiry, availability, service, and promotions. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Reply STOP to opt out or HELP for help. Message and data rates may apply.

Sharing. We do not sell your personal information. We share it only with service providers who help us operate (such as Google, Meta, payment processors, and financing partners), when required by law, or as part of a business transfer.

Your choices. You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing at any time. You can opt out of interest-based ads through the Digital Advertising Alliance or your browser settings.

Data security. We use reasonable safeguards to protect your information, though no method of transmission over the internet is completely secure. To exercise any of these rights or ask a privacy question, email info@dykesmotors.com or call (601) 516-7255 .

Contact Us

3069 Hwy 49, Collins MS 39428

Sales: (601) 516-7255

Email: info@dykesmotors.com

Hours: Mon–Fri 9AM–6PM · Sat 9AM–2PM · Sun Closed

Questions before you buy?

Call us. We're a real dealership with real people — not a website.

Call (601) 516-7255